The joy of air travel

So it snowed in NYC last Wed. Hardly a surprising event, especially since it's winter. However the local airports were totally snarled. My former client was in town for research, and she rented a car to drive back to NC. Rick's brother Mark was one of the people trapped in a Jet Blue plane on a JFK tarmack for several hours. Jet Blue is in the midst of a PR nightmare; almost a week later, the airline is trying to rebound from last week's storm. Today they published a Customer Bill of Rights. OK. But here's a novel idea: don't screw up in the first place, and then you won't need to issue vouchers and refund fares.